Privacy Policy
Last updated: November 12, 2026
Overview
Atlantic AIM ("we") collects only what we need to run your account, provide the service, bill you and support you. We do not sell personal information.
What we collect
Account details: name, work email, company and role, for sign-in, notices and support.
Workspace data: equipment records, inspections, certificates, photos and files you or your clients add. These belong to your organisation; we process them only to provide the service.
Device and licence data: device name, app version and sign-in times, to run the offline and desktop apps.
Order details: plan, price, country, tax and order number, for billing and refunds.
Support and demo requests: what you send us through our forms or by email.
Website usage: pages visited, browser and approximate location.
Payments
Paddle.com is our Merchant of Record and handles checkout, payment, tax and invoicing. Paddle receives your billing details and processes them under its own privacy notice. We never see or store full card numbers.
Who we share data with (service providers)
Paddle: checkout, payments, tax and invoicing.
Our hosting and database providers: running the application and storing your data.
Our email provider: sending account and support emails.
Our website host: hosting this website.
Each is used only for the purposes above.
How long we keep it
Account and workspace data: while your subscription is active, then up to 24 months unless you ask us to delete it sooner.
Order records: as long as tax law requires (usually 7 years).
Support emails and demo requests: up to 3 years.
Your rights
You can ask to access, correct, copy or delete your personal information, or object to how we use it, by emailing us. Depending on where you live, you have rights under Canada's PIPEDA, the EU and UK GDPR, or US state privacy laws. If we can't resolve a concern, you can contact your local privacy regulator (in Canada, the Office of the Privacy Commissioner of Canada).
Contact
Contact@atlaim.com · (709) 700 0227